Last updated: December 2023

This policy outlines the collection, usage, disclosure, and security of personal information obtained from website visitors. We may occasionally update this policy, so please review it periodically to ensure your agreement with any changes made. By using our website, you consent to abide by this privacy policy.

For any privacy-related queries, please contact us via:

Email: info@ecowarmgrants.com

Registered office address: Unity House, Fletcher Street, Bolton, England, BL3 6NE

ECO WARM GRANTS LTD is a private limited company registered with Companies House (Company Number 15282651).

Information do we collect:

We collect personal information when you visit, use, or register on our website, when you engage with us directly via social media, sales, marketing, or customer services departments, or from authorized representatives of Eco Warm Grants Ltd.

How do we use your information?

We use your personal information to administer our business activities, customize your website experience, keep you updated on products and services, process customer requests and orders, conduct customer analysis, gather feedback, and provide marketing information as per your consent. We regularly review and retain your information only for necessary periods or as outlined in relevant contracts.

Lawful Processing:

We process your information in compliance with the General Data Protection Regulation (GDPR) based on legal justifications such as contractual necessity, legal obligations, legitimate interests, consent, vital interests, and more.

Who has access to your information?

We do not sell or rent your information to third parties for marketing purposes. However, we may share it with our third-party service providers, agents, subcontractors, and associated organizations to fulfil tasks and services on our behalf, ensuring that only necessary personal information is disclosed, and contracts are in place to maintain data security.

Under certain circumstances, we may transfer your data to third parties due to business sales, restructuring, legal obligations, or safety concerns, always striving to protect your privacy rights.

Outside of the UK:

At times, your information may be transferred outside the United Kingdom (UK) for service provision or when accessing our services abroad. We ensure adequate security measures to protect your privacy rights when data is transferred outside the UK.

Your privacy, your choices:

You have the right to opt-out of receiving marketing communications from us by updating your preferences or contacting us directly. Additionally, you can request access to your personal data, correct inaccuracies, or ask us to cease processing your data for direct marketing purposes.

Data Retention:

We retain personal data based on consent or legitimate interest, complying with relevant legal requirements. Your personal and financial information is stored for up to five years to fulfil legal obligations.

Accessing or updating your information:

You have the right to request access or corrections to your data. If you wish to exercise these rights, please contact us via email, letter, or phone, following the outlined procedures.

Security precautions:

While we endeavour to protect your information, please note that data transmission over the Internet is not entirely secure. We implement security measures to safeguard your data against unauthorized access, unlawful processing, accidental loss, or damage.

Links to other websites:

Our privacy policy applies solely to our website. We advise reviewing the privacy statements of linked external websites, as we are not responsible for their privacy policies or practices.